Shipping Information
Processing Time
All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped. Please allow additional processing time during sale periods and holidays.
Shipping Methods and Costs
We offer the following shipping options:
Standard Ground Shipping (3-5 Business Days)
- $9.95 or FREE on orders over $150
- Tracked service with delivery confirmation
- Most economical option for non-urgent deliveries
Express Shipping (2-3 Business Days)
- $19.95 for all orders
- Priority processing and handling
- Includes full tracking and insurance
White Glove Delivery (7-10 Business Days)
- $99.00 flat rate
- In-home delivery and placement
- Basic assembly included
- Packaging removal service
International Shipping
We currently ship to select international destinations:
Canada
- Standard: 7-12 business days – $24.95
- Express: 4-7 business days – $49.95
United Kingdom
- Standard: 8-14 business days – $39.95
- Express: 5-9 business days – $69.95
European Union
- Standard: 10-16 business days – $44.95
- Express: 7-12 business days – $79.95
Australia
- Standard: 12-18 business days – $59.95
- Express: 8-14 business days – $99.95
Order Tracking
Once your order ships, you will receive:
- Shipping confirmation email with tracking number
- Estimated delivery date window
- Carrier contact information
- Delivery instructions reminder
You can track your order by:
- Logging into your account on CreateFinely.com
- Using the tracking link in your confirmation email
- Visiting the carrier’s website directly
- Contacting our customer service team
Shipping Restrictions
We are unable to ship to:
- PO boxes or postal lockers
- APO/FPO addresses
- Freight forwarding services
- Certain remote or inaccessible locations
Special Handling Items
The following items require special shipping considerations:
- Oversized furniture pieces
- Fragile glass and ceramic items
- Custom-made products
- Artwork and decorative pieces
Multiple Shipments
If your order contains items with different processing times:
- They may ship from different warehouse locations
- You will receive separate tracking numbers
- No additional shipping charges will apply
- You will be notified of any significant delays
International Customs and Duties
For international orders:
- Customers are responsible for all customs fees, duties, and taxes
- These charges are not included in our prices or shipping costs
- Customs clearance may cause additional delivery delays
- We cannot predict or control these additional charges
Delivery Issues
If you experience problems with delivery:
- First check your tracking information for current status
- Contact the shipping carrier directly with your tracking number
- If unresolved, contact our customer service team
- Provide your order number and detailed issue description
Failed Deliveries
If delivery attempts fail due to:
- Incorrect or incomplete address
- Recipient unavailable after multiple attempts
- Unpaid customs fees or duties
- Inaccessible delivery location
The package will be returned to our facility. Additional shipping charges will apply to reship the order to a corrected address.
Holiday Shipping Schedule
During peak holiday seasons:
- Order early to ensure timely delivery
- Check our website for specific holiday shipping deadlines
- Consider express shipping for time-sensitive gifts
- Processing times may be extended by 2-3 business days
Shipping Address Accuracy
Please ensure your shipping address is:
- Complete and accurate with proper street numbers
- Includes apartment, suite, or unit numbers if applicable
- Free of typos and spelling errors
- Accessible for large delivery trucks
Address changes can only be made if the order has not yet entered the shipping process.
Special Packaging
All items are carefully packaged with:
- Premium protective materials
- Custom-fit packaging solutions
- Climate-resistant wrapping where needed
- Clear handling instructions for carriers
Sustainability Commitment
We are committed to environmentally responsible shipping:
- Recyclable and biodegradable packaging materials
- Optimized packaging to reduce waste
- Carbon-neutral shipping options available
- Partnership with environmentally conscious carriers
Questions About Shipping?
For shipping questions not addressed here:
- Visit our Help Center on CreateFinely.com
- Use our online contact form
- Check your order status in your account
- Email our dedicated customer service team
We typically respond within 24 hours during business days (Monday-Friday, 9:00 AM – 6:00 PM EST). For urgent delivery issues, please call our customer service line during business hours.